Terms & Conditions
The terms we work on, written to be read rather than skipped.
1. Who these terms are with
These terms are between you and Flexify Ltd, registered in England and Wales, company number 16871618, at Unit 82a James Carter Road, Bury St Edmunds IP28 7DE. In these terms, "we" and "us" mean Flexify Ltd, and "you" means the person or business using this website or engaging us for work.
2. Using this website
You may read, print and share pages from this site for your own use. You may not copy our written content, code or designs for commercial use without permission. We do not mind you quoting us, provided you say where it came from.
We work to keep the site accurate and available, but we do not guarantee it will be uninterrupted or error-free. Product details, prices and availability can change. Anything on this site is information, not a binding offer, until we agree work in writing.
3. How work is agreed
Nothing on this site is a quotation. Work begins when we have agreed a written scope — by email is fine — covering what we will deliver, what it costs, and roughly when. Anything not in that scope is not included, and we will tell you before doing it rather than adding it to an invoice afterwards.
If you ask for changes mid-project, we will tell you what they do to the cost and the timeline before we start on them.
4. What we need from you
Most delays are not technical. To deliver on time we need timely access to the accounts and systems involved, the content and assets you have agreed to supply, and reasonably prompt answers to questions. Where a delay is caused by waiting on these, timelines move by the same amount and we will say so at the time.
You confirm that content you give us — text, images, logos, data — is yours to use, or that you have permission to use it.
5. Payment
Fees, currency and schedule are set in the agreed scope. Unless stated otherwise, invoices are payable within fourteen days. We may pause work on materially overdue accounts, and we will warn you before we do. Statutory interest may be charged on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998.
Third-party costs — paid apps, themes, hosting, domains, licences — are yours and are not included unless the scope says they are. We will never buy a paid app on your behalf without asking first.
6. Who owns what
Once you have paid in full, the work we produce specifically for you is yours.
Two exceptions, stated plainly. First, we keep ownership of our own pre-existing tools, libraries and general know-how, and of our products — including FlexifySuite, FlexifyDine, FlexifyPop, FlexifyGuard, Neroli and FlexifyPOS — which are licensed to you rather than sold. Second, third-party components keep their own licences. We may describe work publicly and show it in our portfolio unless you ask us not to, which you are free to do at any time.
7. Our products
Our SaaS platforms and apps are provided on a subscription basis under their own terms at the point of sign-up. Shopify apps are billed by Shopify and can be cancelled from your Shopify admin. Availability, plan contents and pricing can change; where a change materially reduces what you are paying for, we will tell subscribers before it takes effect.
Anything described on this site as awaiting approval or in development is exactly that, and is not available to buy until we say so.
8. Support and warranty
We fix faults in our own work free of charge for thirty days after delivery, unless the agreed scope says longer. A fault means it does not do what we agreed it would. New requirements, changes you make yourself, third-party app or platform changes, and problems caused by another supplier are chargeable work, quoted before we start.
Ongoing support and maintenance is available separately.
9. What we cannot promise
We will be direct about this, because the industry often is not. We cannot guarantee search rankings, traffic, conversion rates or revenue — these depend on your market, your product and decisions made by Google and other platforms that nobody controls. We can promise the work itself: that it is done competently, on the approach we agreed, and explained to you honestly. Anyone guaranteeing a ranking is guessing or worse.
Nor can we control third-party platforms. Shopify, WooCommerce, app vendors and payment providers change their systems, and app store review outcomes and timings are theirs alone, not ours.
10. Liability
We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, our total liability in connection with any engagement is limited to the fees you have paid us for that engagement. We are not liable for loss of profit, revenue, data or goodwill, or for indirect or consequential loss. You are responsible for keeping your own backups; we take our own, but they are not a substitute for yours.
11. Confidentiality
We treat your business information, credentials and customer data as confidential, and we do not move customer or sales data into our own environments beyond what a piece of work requires. We expect the same discretion in return regarding our methods and pricing.
12. Ending an engagement
Either of us can end an engagement in writing. You pay for work completed and for third-party costs already committed up to that point. We will hand over what has been paid for in a usable form. We may end an engagement for non-payment, or where we are asked to do something unlawful, misleading or unsafe.
13. Data protection
Each of us will comply with UK data protection law. Where we handle personal data on your behalf, we act as processor and you as controller, and we will process it only on your instructions. How we handle data on this website is set out in our privacy policy.
14. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Nothing here affects the statutory rights of a consumer.
15. Changes to these terms
We may update these terms. The version that applies to an engagement is the one in force when the scope was agreed, so a change here does not alter work already underway.
16. Getting hold of us
Email info@flexify.ltd, message us on WhatsApp, or use the contact form. We answer when you message.
Flexify Ltd is registered in England and Wales, company number 16871618, at Unit 82a James Carter Road, Bury St Edmunds IP28 7DE.